Assessment mode Assignments or Quiz
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International Students can apply Students from over 90 countries
Flexible study Study anytime, from anywhere

Overview

Advanced Certificate in Phone Etiquette for Sales Professionals

Enhance your sales skills with our comprehensive training program focused on phone etiquette for sales professionals. Learn how to communicate effectively, build rapport, and close deals over the phone. This course is designed for individuals looking to improve their sales performance and customer interactions. Gain the confidence and skills needed to excel in the competitive sales industry. Take the next step in your career and enroll today!

Start mastering phone etiquette now!

Advanced Certificate in Phone Etiquette for Sales Professionals is designed to enhance your communication skills and boost sales performance. This intensive course offers hands-on training in handling customer calls, objection handling, and closing techniques. Learn from industry experts and master effective communication strategies to increase sales conversions. With a focus on practical skills and real-world examples, this program equips you with the tools needed to excel in sales roles. Benefit from self-paced learning and flexible study options to fit your schedule. Elevate your career with this specialized training in phone etiquette for sales professionals.
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Course structure

• Introduction to Phone Etiquette for Sales Professionals
• Effective Communication Skills
• Building Rapport with Customers
• Handling Objections Professionally
• Closing Sales Successfully
• Managing Difficult Customers
• Using CRM Systems for Sales Calls
• Following Up with Leads
• Time Management for Sales Calls
• Upselling and Cross-Selling Techniques

Duration

The programme is available in two duration modes:

Fast track - 1 month

Standard mode - 2 months

Course fee

The fee for the programme is as follows:

Fast track - 1 month: £140

Standard mode - 2 months: £90

Are you a sales professional looking to enhance your communication skills and make a lasting impression on clients? The Advanced Certificate in Phone Etiquette for Sales Professionals is designed to help you master the art of professional phone conversations and build rapport with customers effectively.


Throughout this self-paced program, you will learn crucial phone etiquette strategies, including active listening techniques, effective questioning, and handling objections with finesse. By the end of the course, you will be equipped with the necessary skills to navigate sales calls confidently and close deals successfully.


The Advanced Certificate in Phone Etiquette for Sales Professionals is aligned with current trends in sales and customer service, ensuring that you stay ahead of the competition in today's fast-paced business world. Whether you are a seasoned sales professional or just starting in the field, this certificate will provide you with valuable insights and practical tools to excel in your role.

Year Percentage
2018 65
2019 72
2020 80
2021 85
2022 90
The Advanced Certificate in Phone Etiquette for Sales Professionals is more crucial than ever in today's market. As businesses increasingly rely on phone communication for sales, having strong phone etiquette skills is essential. According to UK-specific statistics, the percentage of businesses that emphasize phone etiquette training has been steadily increasing over the years. In 2018, 65% of businesses provided phone etiquette training, which rose to 90% by 2022. Sales professionals with advanced phone etiquette skills have a competitive edge in the market. They can build stronger relationships with customers, improve customer satisfaction, and ultimately drive sales. With the rapid digitalization of sales processes, the ability to communicate effectively over the phone is a valuable skill that sets professionals apart. By obtaining the Advanced Certificate in Phone Etiquette, sales professionals can demonstrate their commitment to professionalism and customer service, making them more attractive to employers and clients alike. This certification equips professionals with the necessary skills to excel in today's competitive sales landscape.

Career path