Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: £140
Standard mode - 2 months: £90
Assessment mode
Assignments or Quiz
Tutor support available
International Students can apply
Students from over 90 countries
Flexible study
Study anytime, from anywhere
Overview
Professional Certificate in Sales Customer Support
Equip yourself with essential sales and customer support skills through this comprehensive program. Designed for aspiring sales professionals and customer service representatives, this course covers customer relationship management, communication techniques, and problem-solving strategies. Learn how to build rapport with customers, handle objections, and close deals effectively. Gain the knowledge and confidence to excel in a sales or customer support role.
Start your learning journey today!
Professional Certificate in Sales Customer Support offers a comprehensive training program for individuals looking to enhance their sales and customer support skills. This course provides hands-on projects, real-world examples, and practical skills essential for success in a competitive market. With a focus on customer service excellence and effective sales techniques, students will learn how to build strong client relationships and drive revenue growth. The unique feature of self-paced learning allows for flexibility while mastering key concepts. Elevate your career with this specialized certificate and gain the confidence to excel in the dynamic world of sales customer support.Get free information
Course structure
• Introduction to Sales Customer Support• Customer Relationship Management Strategies
• Effective Communication Skills for Sales Support
• Problem-Solving Techniques for Customer Support
• Sales Techniques for Customer Support Professionals
• Handling Difficult Customers with Ease
• Using Technology in Sales Customer Support
• Sales Metrics and KPIs for Customer Support
• Building Customer Loyalty and Retention
• Sales Customer Support Best Practices
The Professional Certificate in Sales Customer Support is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. Upon completion of this program, participants will be able to effectively communicate with customers, handle inquiries and complaints professionally, and build strong relationships to drive sales.
The duration of this certificate program is 10 weeks, with a self-paced learning format that allows students to balance their studies with other commitments. This flexibility makes it ideal for working professionals looking to upskill in customer support.
This certificate is highly relevant to current trends in the sales industry, as customer support plays a crucial role in driving customer satisfaction and loyalty. With the rise of e-commerce and online businesses, the demand for skilled professionals who can provide excellent customer service has never been higher.
| Year | Sales Customer Support Certificate Holders |
|---|---|
| 2018 | 500 |
| 2019 | 750 |
| 2020 | 1000 |